Warranty and after-sales portal for industrial kitchen equipment
Developed warranty lookup portal, online repair request intake, technician team management and warranty status reporting for distributor.
Giảm 60% cuộc gọi hotline
Bảo hành online 24/7
Phân công kỹ thuật viên tự động
Thống kê lỗi theo model
Project Details
KitchenMaster is an industrial kitchen equipment distributor for restaurants and hotels. With thousands of products sold, managing warranty and technical support became a major challenge when relying only on hotline and notebooks.
TinhHoaTech built a comprehensive Warranty Portal: Warranty lookup by serial number/QR code, 24/7 online warranty request form, Technician assignment and management system, Real-time repair progress tracking, Dashboard for common defect statistics by model.
Result: Reduced hotline calls by 60%, customers can easily look up and submit requests, technicians are auto-assigned, and management has data to improve products.
Tech Stack
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